FAQ

Q: How much does delivery cost?

A: Our ignition kit prices now include delivery. Add spark plug leads and voltage regulators to your ignition order with no additional delivery charge. Ignition coils will incur additional delivery charges on export orders due to the extra weight (charged at cost - about $20 AUD).

Orders for parts that do not include an ignition kit will be charged a delivery fee. Please enquire if you would like to know the delivery cost for these items.

Q: Is online payment safe?

A: Our payment system is very secure with all the most up-to-date measures in place. We have never had any reports of security problems, and there are no faxes to misplace.

Q: How do I purchase an item online?

A: After selecting the product, press the 'Buy Now' button adjacent to the desired product. This will start the process and onscreen instructions, along with this FAQ, will guide you through it.

Q: Which order form do I use?

A: All Australian buyers must use the Australian Order Form section, these prices include GST, this is the lower section in the Purchase page. All international customers use the International Order Form; these prices are exclusive of GST.

Q: How do I order a higher quantity of one item?

A: After clicking the 'Buy Now' button, a new page will be brought up, enter the desired number into the 'quantity' box. Pressing 'Recalculate' will revise the total price. All orders are manually checked before dispatch, if you accidentally order 33 plugs, don’t panic, we'll enquire first.

Q: How do I add additional products to my order?

A: To add other items to your order press the 'Back' button in your browser, this will take you back to the purchase page. Your cart will remain active with the existing order and enable you to press the 'Buy Now' button on additional products.

Q: How do I remove an item from my order?

A: If you wish to remove an item entirely, just adjust the quantity box to zero, then click 'Recalculate' or the 'Back' buttons.

Q: I've ordered or sent an email - how long before I hear back?

A: We normally answer our emails within 24 hours. If you haven't heard from us after a couple of days, please try again from a different computer or different email account. Sometimes (rarely) email just goes wrong.

Q: How long does delivery take?

A: Within Australia it's one to two days. For USA, Canada, New Zealand, U.K. and Europe it usually takes between five to twelve days.

21.04.2008. 15:09