FAQ

Q: My engine's running badly - what should I do?

A: With the fuel we get now our older bikes ofen suffer with fouled spark plugs. Try a new set of plugs (really new - out of the box) before anything else. If the problem clears even temporarily it was probably due to fouled plugs.

Q: The engine runs but doesn't idle - is this the ignition?

A: The Tri-Spark system offers excellent idle stability but it will not tune the engine. A variable idle and stalling out are often indications of worn out carburetors.

Q: Why is Tri-spark truly a digital system?

A: Starting right from the sensor plate inside the engine the signal is digital which gives excellent accuracy and stability to the timing.

Q: I have no knowledge of electronics or wiring - can I install an ignition system?

A: We recommend that you get expert help.

Q: I've ordered or sent an email - how long before I hear back?

A: We normally answer our emails within 24 hours. If you haven't heard from us after a couple of days, please try again from a different computer or different email account. Sometimes (rarely) email just goes wrong.

Q: What support can I expect with my Tri-spark ignition?

A: Not only is tech support available, but you will be able to speak to Stephen Kelly, the owner of Northstar Electronics. Stephen designed the Tri-Spark, and knows better than anyone how to install it and get it working. We do ask, however, that you do not abuse this service. Please try to figure out simple problems yourself before reaching for the phone. In fact, we prefer that you wait until you have a few questions before calling if possible.
  We also have a range of tech bulletins we can email to you if required.

Q: How long does delivery take?

A: Within Australia it's one to two days. For USA, Canada, New Zealand, U.K. and Europe it usually takes between five to twelve days.

21.04.2008. 15:09